Refund and Cancellation Policy
We do our utmost to welcome you in the best possible conditions at La Maison des Vosges. The following terms apply to all bookings made via our website or through direct contact.
1. Booking
A booking is confirmed only upon receipt of a deposit amounting to 30% of the total cost of the stay.
The remaining balance must be paid no later than 14 days before the scheduled arrival. If payment is not received by this date, the reservation may be considered canceled, and the deposit will not be refunded.
2. Cancellation
You may cancel your stay at any time. However, the following conditions apply:
– Cancellation more than 90 days before arrival: full refund of all amounts paid.
– Cancellation between 90 and 60 days before arrival: 50% refund of amounts paid.
– Cancellation less than 60 days before arrival: no refund will be issued.
3. Rebooking of the Property
In the case of late cancellation (less than 60 days before arrival), if La Maison des Vosges is rebooked for the same dates, a full refund may be granted, excluding any administrative fees where applicable.
This policy is designed to offer transparency and flexibility, while ensuring balanced management of our booking calendar.
4. Force Majeure
In the event of exceptional circumstances beyond your control (e.g., serious illness, accident, official travel restrictions due to a health crisis), we will assess your request on a case‑by‑case basis upon submission of appropriate supporting documentation.
We strongly encourage you to take out travel cancellation insurance at the time of booking to protect yourself against unexpected events.
5. Contact
For any questions or to request a cancellation, please email us at:
contact@lamaisondesvosges.com
We will do our best to respond to your request as quickly as possible.
Last updated: June 2, 2025